Chatbots, those things that sometimes pop up at the bottom corner of a website. They are applications that mimic written or spoken natural speech so as to create a conversation or interaction with a real person.

There are two main ways chatbots are offered to visitors, with web-based applications or standalone apps.

Chatbots are frequently used in customer service type roles, doing the things normally done by humans, such as first point of contact support.

However there are more and more Chatbots emerging in ever differing sectors with better and better conversational flows and broader marketing functions.